Privacy Policy

Effective Date: September 20, 2025
Company: UBC Real Estate
Business Number (BN): 332719501
Address: 350 Legget Dr, Suite 100, Ottawa, ON K2K 2W7, Canada
Contact: +1 (613) 295-8528 | info@ubc-realestate.com

UBC Real Estate (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our website ubc-realestate.com and related services.

1. Information We Collect

We may collect the following types of information:

  • Personal Identification Data: name, email address, phone number, residential address, and payment details when applicable.

  • Property Preferences: location, budget, and lifestyle requirements provided voluntarily.

  • Technical Data: IP address, browser type, device information, operating system, and usage statistics.

  • Communication Data: messages and inquiries submitted through forms or email.

2. How We Use Your Information

We process your personal data for:

  • Providing curated real estate services and property recommendations.

  • Responding to inquiries and maintaining client relationships.

  • Improving our website and user experience.

  • Marketing communications (only with your consent).

  • Legal and compliance obligations.

3. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law.

4. Sharing of Data

We do not sell your data. We may share personal information with:

  • Trusted service providers (IT, CRM, analytics, marketing) under strict confidentiality.

  • Legal, tax, or compliance partners as required by Canadian law.

  • Regulatory authorities when necessary to comply with obligations.

5. Data Security

We use technical, organizational, and administrative measures to protect your information against unauthorized access, disclosure, alteration, or destruction.

6. Your Rights

Depending on your location, you may have rights to:

  • Access and request a copy of your data.

  • Correct or update inaccurate information.

  • Request deletion (“right to be forgotten”).

  • Restrict or object to data processing.

  • Withdraw consent for marketing at any time.

Requests can be sent to info@ubc-realestate.com.

Cookie Policy

Our website ubc-realestate.com uses cookies and similar technologies to enhance user experience and analyze traffic.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us remember preferences, track performance, and improve functionality.

2. Types of Cookies We Use

  • Essential Cookies – Required for website operation and security.

  • Analytics Cookies – Help us understand user interactions and improve services.

  • Preference Cookies – Store language, location, or session preferences.

  • Marketing Cookies – Used (with consent) to deliver personalized advertising.

3. Managing Cookies

You can manage, disable, or delete cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

GDPR Compliance Statement

UBC Real Estate complies with the General Data Protection Regulation (GDPR) for visitors and clients located in the European Union (EU) and European Economic Area (EEA).

1. Legal Basis for Processing

We process personal data based on:

  • Consent (marketing communications, cookies).

  • Contractual necessity (providing requested real estate services).

  • Legal obligations (tax, regulatory compliance).

  • Legitimate interests (improving services, ensuring website security).

2. Rights of EU/EEA Users

Under GDPR, you have the right to:

  • Request access to your personal data.

  • Rectify inaccurate or incomplete information.

  • Erase personal data where legally permissible.

  • Restrict processing under specific conditions.

  • Data portability (receive your data in a structured format).

  • Object to processing, including profiling and direct marketing.

3. Data Transfers

When transferring personal data outside the EU/EEA, we ensure appropriate safeguards such as contractual clauses or secure third-party agreements.

4. Complaints

If you believe your GDPR rights are violated, you may file a complaint with your local supervisory authority. We encourage contacting us first at info@ubc-realestate.com so we can address your concerns directly.

Contact Information

If you have any questions about this Privacy Policy, Cookie Policy, or GDPR Compliance, please contact us:

UBC Real Estate
350 Legget Dr, Suite 100
Ottawa, ON K2K 2W7 Canada

Phone: +1 (613) 295-8528
Email: info@ubc-realestate.com
Business Number (BN): 332719501