Terms Of Use


Effective Date: September 20, 2025
Company: UBC Real Estate
Business Number (BN): 332719501
Address: 350 Legget Dr, Suite 100, Ottawa, ON K2K 2W7, Canada
Contact: +1 (613) 295-8528 | info@ubc-realestate.com

1. Acceptance of Terms

By accessing or using the website ubc-realestate.com (“Site”) and related services, you agree to comply with and be legally bound by these Terms of Use. If you do not agree, please do not use the Site.

2. Eligibility

The Site is intended for individuals over the age of 18. By using the Site, you represent that you meet this requirement.

3. Services

UBC Real Estate provides real estate consulting, luxury apartment selection, and related advisory services in Canada. The information on the Site is for general informational purposes only and does not constitute a binding offer.

4. Intellectual Property

All content, including text, graphics, logos, and design, is the property of UBC Real Estate and may not be copied, reproduced, or distributed without prior written consent.

5. User Responsibilities

  • You agree to provide accurate and truthful information when submitting inquiries.

  • You agree not to use the Site for unlawful purposes, including but not limited to fraud, spamming, or violating privacy rights.

  • You agree not to attempt to disrupt or compromise the security of the Site.

6. Disclaimer of Warranties

The Site and its content are provided “as is.” UBC Real Estate makes no guarantees regarding accuracy, completeness, or availability. We disclaim all warranties, express or implied, to the maximum extent permitted by law.

7. Limitation of Liability

UBC Real Estate shall not be liable for any damages arising from the use of this Site or services, including direct, indirect, incidental, or consequential losses.

8. Third-Party Links

Any references to third-party services or providers are for convenience only. UBC Real Estate is not responsible for third-party content, policies, or services.

9. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada. Any disputes will be resolved in the courts of Ottawa, Ontario.

10. Changes to Terms

We reserve the right to update or modify these Terms at any time. Continued use of the Site constitutes acceptance of such changes.


Service Cancellation and Refund Policy

1. General Principles

UBC Real Estate operates under a transparent service model. All fees are quoted in Canadian Dollars (CAD) and are subject to applicable taxes. By engaging our services, clients acknowledge and accept this Cancellation and Refund Policy.

2. Cancellation by Client

  • Clients may cancel services at any time by written notice sent to info@ubc-realestate.com.

  • For cancellations made before work has begun, a full refund will be issued.

  • For cancellations made after partial delivery of services (e.g., curated shortlist, consultations), refunds will be prorated to reflect the portion of services already completed.

  • For cancellations made after substantial completion of services (e.g., property tours scheduled, negotiation strategy provided), no refund will be issued.

3. Cancellation by UBC Real Estate

UBC Real Estate reserves the right to cancel an engagement if:

  • A client provides false or misleading information.

  • A client behaves inappropriately, unlawfully, or in a manner that disrupts service delivery.

  • Regulatory or compliance issues prevent continuation of services. In such cases, partial refunds may be issued at our discretion, depending on services delivered to date.

4. Refund Processing

  • Approved refunds will be processed within 14 business days to the original payment method.

  • Any bank charges, currency conversion fees, or third-party transaction costs are the responsibility of the client and are non-refundable.

5. Non-Refundable Fees

  • Fees related to third-party services (legal, tax, relocation, inspections) arranged on behalf of the client are strictly non-refundable.

  • Deposits or retainers may be non-refundable unless otherwise specified in a written agreement.

6. Exceptions

UBC Real Estate may, at its sole discretion, provide additional remedies or goodwill refunds beyond the terms stated above.


Contact for Terms and Cancellations

UBC Real Estate
350 Legget Dr, Suite 100
Ottawa, ON K2K 2W7 Canada

Phone: +1 (613) 295-8528
Email: info@ubc-realestate.com